Exhibitor FAQs for The COTERIE Fashion Marketplace 

 

COVID-19 Update & Resources

At this time of global uncertainty, the health, well-being and safety of all of our visitors is top priority.
We are committed to supporting our retailers and brands and to providing resources as the situation develops.

Please contact your Account Executive to make any changes to your account, including address, main contact or company name.

Once you have paid in full for your booth space, the main contact on your account will receive an email containing a link to the badge registration site. Please note, we have gone digital with our badges, so there won’t be any paper badges onsite. The main contact must register all booth staff for their exhibitor badges. They will be able to make staff additions or edits through the registration link. Once registered, they will receive an email confirmation as well as be able to send confirmations to their staff. Bring these confirmations with you to the show to expedite registration check-in. More information is below. 

Show Management has introduced Digital Badges for show entry. To ensure a smooth transition to this new process, please read below. 

In an effort to be more sustainable we have adopted a digital badge found within your COTERIE mobile app.  Your credentials and ID are found within the badge section of the mobile app so you can share your contact information with colleagues. This will also be used for those that have special floor access (VIP, etc.).

Your digital badge is located on the COTERIE App when you download the app to your smart phone device.

Through your smart phone, go to the Apple store (iPhone users) or Google Play (Android users).  Search COTERIE SHOW in the app store or access the following link from your device: app.coteriefashionevents.com and you are all set!

The digital badge is our new badging system, it contains the same information as a printed badge, like your name, company information and other credentials. The digital badge produces zero environmental waste.  

Yes, in order to retrieve your digital badge, you will need to login using your email address and last name. You must be regsitered for the event.

The digital badge is located under the tab ‘Badge’ on the main home screen of the app. 

If the badge on your app has incorrect information (name, company, etc), please email [email protected], or call (877) 554-4834; International: +1 (218) 740-6387.

Onsite visit one of our registration locations:  

  • Pre-Registered Customers- Visit any grab and location on the Main Concourse or Crystal Palace lobby area
  • Onsite Registration Customers- Please visit main onsite registration desk located in Crystal Palace 

No worries, present your confirmation number at any registration location and we will be able to assist.

There is a dedicated App Success Team located throughout the Jacob Javits Center.  In addition, for App-related technical questions, please contact the tech support team through the Tech Help menu located in the top right corner menu of the App.

Complimentary Wi-Fi will be available to you throughout the Jacob Javits Center.

Please visit your nearest Customer Service desk or App Success Team member for assistance. 

Mobile device charging stations will be available to you throughout the Jacob Javits Center. 

Yes, Exhibitors can do bulk check in. Please visit onsite registration located in the Crystal Palace.

Exhibitors can pick up their colleague/associates wristbands at either one of our onsite registration locations: 

  • Pre-Registered Customers- Visit any grab and location on the Main Concourse or Crystal Palace lobby area
  • Onsite Registration Customers- Please visit main onsite registration desk located in Crystal Palace

HOW - TO:

Step 1: Please login to your Exhibitor Portal - www.ubmexhibitor.com

Step 2: Click on the Registration Tile on the upper right hand corner

Step 3: Select My Show 

Step 4: Select Bulk Register

Step 5: IMPORTANT- Bring the list of bulk registrants to onsite registration to collect your printed badges. We won't be able to bulk print without this list.

Please reach out to the Javits Center, who is the exclusive vendor.

Whenever possible, ship merchandise in advance to the GES warehouse. Follow the instructions on Advance Shipping located in your Exhibitor Kit. Be sure to use the labels provided in your Exhibitor Kit and clearly write the name of your company and booth number on all packages. Please pay attention to dates, and always refer to your Exhibitor Kit for detailed shipping information.

 

Contact your insurance provider to add the event, Informa Markets and the contention center in which you’ll be exhibiting. Buy your insurance using the same name you gave us on your exhibit space contract as the “exhibiting company”. If that name is different from your corporate name, then please list it as a DBA (doing business as). Insurance will only cover the specific show in which it was purchased.

All shipping containers must be removed from the exhibit floor before the show opens. If you wish for your empties to be removed and stored, please request “EMPTY” storage labels at the Exhibitor Service Desk, flatten and tie together cardboard boxes, fill out storage labels completely and then leave your boxes outside your space. Boxes will be removed at the end of day on setup day and returned after show close.

Stop anyone with a radio and staff badge or a security guard, and let them know the situation. They will be able to contact our on-site EMT.

Javits Command Center phone: 212-216-2222

There is peripheral security during the show. However, you are responsible for the security of your individual booth and its contents. We recommend that you secure your booth by hiring an overnight security guard, not leaving one-of-a-kind samples, expensive jewelry, or small items unattended at any time, carrying a detailed list of all your products, and closing off your booth at the end of each day.

Show Management Floor Managers and GES Exhibitor Services Executives will be on the show floor at all times. Get to know them! They are available to help and assist exhibitors. If they cannot help you, they will direct you to the correct Account Representative. If you have questions regarding your booth set-up and/or fixtures please visit the GES Exhibitor Service Desk located on the show floor.

To keep Buyers updated on the latest booth location information, we’ve gone digital with our Exhibitor listings. Buyers will now be able to access your company name and booth location directly via the app and at the on-site information booths. 

For general show information, please email [email protected], or call (877) 554-4834; International: +1 (218) 740-6387.

  • For questions on your account, payment, booth guidelines, booth number, etc. please contact your Account Executive.
  • For info on ordering, shipping, drayage, rentals, etc. please contact the GES Exhibitor Service Center at (800) 475-2098; International: +1 (702) 515-5970.

 

If you still can’t find what you are looking for, contact a member of our Customer Service Team.

 

Email:

[email protected]