Attendee FAQs for The COTERIE Marketplace in New York

Here are answers to some of the most frequently asked questions about the show.
Browse the topics below to find what you are looking for.  


COVID-19 Update & Resources

At this time of global uncertainty, the health, well-being and safety of all of our visitors is top priority. We are committed to supporting our retailers and brands and to providing resources as the situation develops.


General Registration Questions

In order to attend The COTERIE Marketplace, all attendees must be qualified to determine the nature of the company's business and relationship to the fashion industry. All credentials are reviewed, and admittance to the show is subject to the approval of Show Management. Valid credentials may include: an active e-commerce website; Tax Registration showing your business is a valid retailer, wholesaler, distributor or importer/exporter; Recent invoices for the purchase of finished products.

REGISTER TO ATTEND »

Online registration is open throughout the duration of the show, if you are pre-qualified.

On-site registration is available on all show days. Please be aware that wait times may be longer than for those who pre-registered for their badges. If registering on-site, please be prepared to present credentials at time of registration.

For verified retailers, registration is free to attend all shows at the Jacob Javits Center. For non-retailing business categories, a fee of $1,500 - $2,500 may apply. Please contact our Customer Service Team for details, to register and to complete payment.

Your badge will grant you access to all shows at the Jacob Javits Center, September 22-24, 2020—Shows in this marketplace that you will be able to access and shop include: COTERIE, FAME, SOLE COMMERCE, MODA, PROJECT and CHILDREN’S CLUB.

Please contact Customer Service and one of our show experts will be glad to assist you. Email Customer Service at [email protected] or call: US +1 (877) 554-4834, International +1 (218) 740-6873.

No, all on-site seminars, education sessions and events are free to attend with your official attendee digital badge.

Children under the age of 18 are permitted on the show floor during show hours only. A child authorization form must be completed at registration to receive a badge.

Instructors and their students are welcome. At least one faculty member for every 10 students is required. Please contact Customer Service at [email protected] or call +1 (877) 554-4834 to register your student group and to be added to our email list for the show.

One guest is allowed per retail company.

No, a unique email address is required for each registrant.

No, each person needs to register and be credentialed separately for the event.

Search and reserve hotel rooms close to the Jacob Javits Center, powered by HotelMap. 

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COTERIE provides breakfast and lunch to verified retailers in its cafè during designated hours on show days.* Vegetarian, gluten-free and Kosher options available. A variety of other food and beverage options are available on-site for purchase. *Until supplies last.

COTERIE provides complimentary shuttles to get you to and from the show servicing all the main transportation stations in Manhattan. Please refer to the Travel Page for details on other transportation options. 

There are a variety of parking lots and garages surrounding the Jacob Javits Center. Please refer to the Travel Page for details on parking close to the Jacob Javits Center and for discounts and deals.

For more information regarding renting a mobility vehicle scooter, please click here

Yes, during show hours only.

No pets are allowed except documented service animals.

Only event staff and authorized media may take stills or video.

Please contact Customer Service and one of our show experts will be glad to assist you. Email [email protected] or call: US +1 (877) 554-4834, International +1 (218) 740-6873.

 

Mobile App & Digital Badge Questions

On your smart phone, go to the Apple store (iPhone users) or Google Play (Android users).  Search COTERIE SHOW in the app store or access the following link from your device.  

DOWNLOAD THE APP NOW »

Your digital badge is located within this app, on the home page under resources. Please sign in with your email address and last name – make sure your email address and last name match what you used for your attendee registration.

In an effort to be more sustainable we have adopted a digital badge. It contains the same information as a printed badge, like your name, company information, and ID. Your badge can be found within the badge section of the mobile app so you can share your contact information with colleagues. This will also be used for those that have special floor access (VIP, etc.).

Yes. In order to retrieve your digital badge, you must be registered for the event and you will need to login using your email address and last name. 

Have you completed your attendee registration? If so, check your inbox for your attendee registration confirmation email and review the contact details you provided. If you cannot find your confirmation email, please contact Customer Service and one of our show experts will be glad to assist you. Email [email protected] or call: US +1 (877) 554-4834, International +1 (218) 740-6873.

If the badge on your app has incorrect information (name, company, etc), please contact Customer Service: Email [email protected] or call US +1 (877) 554-4834, International +1 (218) 740-6873. You can also visit our onsite registration.

No worries; present your confirmation number at any registration location and we will be able to assist.

There is a dedicated App Success Team located throughout the Jacob Javits Center.  In addition, for App-related technical questions, please contact the tech support team through the Tech Help menu located in the top right corner menu of the App.

Complimentary Wi-Fi will be available to you throughout the Jacob Javits Center.  Please visit your nearest Customer Service desk or App Success Team member for assistance.

Mobile device charging stations will be available to you throughout the Jacob Javits Center. 

If you still can’t find what you are looking for, contact a member of our Customer Team.
8:00 a.m. - 5:00 p.m. CST 

U.S. Phone
+1 (877) 554-4834

 International Phone
+1 (218) 740-6873