Attendee FAQs

Here are answers to some of the most frequently asked questions about the show.
Browse the topics below to find what you are looking for.  

General Registration Questions

In order to attend The COTERIE Marketplace, all attendees must be qualified to determine the nature of the company's business and relationship to the fashion industry. All credentials are reviewed, and admittance to the show is subject to the approval of Show Management. Valid credentials may include: an active e-commerce website; Tax Registration showing your business is a valid retailer, wholesaler, distributor or importer/exporter; Recent invoices for the purchase of finished products.

REGISTER TO ATTEND »

Online registration is open throughout the duration of the show, if you are pre-qualified.

On-site registration is available on all show days. Please be aware that wait times may be longer than for those who pre-registered for their badges. If registering on-site, please be prepared to present credentials at time of registration.

For verified retailers, registration is free to attend all shows at the Jacob Javits Center. For non-retailing business categories, a fee of $1,500 - $2,500 may apply. Please contact our Customer Service Team for details, to register and to complete payment.

Your badge will grant you access to all shows at the Jacob Javits Center, including COTERIE, FAME, SOLE COMMERCE, MODA and CHILDREN'S CLUB, February 11-13, 2020.

Please contact Customer Service and one of our show experts will be glad to assist you. Email Customer Service at [email protected] or call: US +1 (877) 554-4834, International +1 (218) 740-6873.

No, all on-site seminars and events are free to attend with your official attendee digital badge or wristband.

Children under the age of 18 are permitted on the show floor during show hours only. A child authorization form must be completed at registration to receive a badge.

Instructors and their students are welcome. At least one faculty member for every 10 students is required. Please contact Customer Service at [email protected] or call +1 (877) 554-4834 to register your student group and to be added to our email list for the show.

One guest is allowed per retail company.

No, a unique email address is required for each registrant.

No, each person needs to register and be credentialed separately for the event.

Search and reserve hotel rooms close to the Jacob Javits Center, powered by HotelMap. 

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COTERIE provides breakfast and lunch to verified retailers in its cafè during designated hours on show days.* Vegetarian, gluten-free and Kosher options available. A variety of other food and beverage options are available on-site for purchase. *Until supplies last.

COTERIE provides complimentary shuttles to get you to and from the show servicing all the main transportation stations in Manhattan.

   

HOURS OF SHUTTLE SERVICE:
   
    Tuesday, February 11:
    8:00 a.m – 10:00 a.m   
    5:00 p.m – 7:00 p.m 
    
    Wednesday, February 12:
    8:00 a.m – 10:00 a.m  
    5:00 p.m – 7:00 p.m 
    
    Thursday, February 13:
    8:00 a.m – 10:00 a.m   
    2:30 p.m – 4:30 p.m 
 
    ROUTES:     

    Check back soon for pick up locations and routes.

    *Schedule subject to change.

    
    Please refer to the Travel page for details on other transportation options.

There are a variety of parking lots and garages surrounding the Jacob Javits Center.


    Parking Garages Near the Javits Center:
    510 W. 38th St. | Enterprise Parking Systems
    641 W. 41st St. | Quik Park
    451 10th Ave. | Enterprise Parking Systems
    452 10th Ave. | Impark
    600 W. 42nd St. | Quik Park
    450 W. 38th St. | Enterprise Parking Systems
    501 W. 41st St. | Icon Parking
    670 W. 43rd St. | ParkRight
    560 W. 43rd St. | iPark
    624 W. 43rd St. | City Parking

Help ease the stress of parking in New York City and save time by reserving and paying for parking close to the Jacob Javits Center ahead of time.  

*Check back soon for EXCLUSIVE parking discounts!

 

Please refer to the Travel page for details on other transportation options.

For more information regarding renting a mobility vehicle scooter, please click here.

Yes, during show hours only.

No pets are allowed except documented service animals.

Only event staff and authorized media may take stills or video.

Please contact Customer Service and one of our show experts will be glad to assist you. Email [email protected] or call: US +1 (877) 554-4834, International +1 (218) 740-6873.

 

Wristband/ Digital Badge Questions

Your digital badge is located on the COTERIE App, when you download the app to your smart phone device. Please sign in with your attendee confirmation number and last name (emailed appox. 2 weeks prior to the show).

DOWNLOAD THE APP NOW »

Through your smart phone, go to the Apple store (iPhone users) or Google Play (Android users).  Search COTERIE SHOW in the app store or access the following link from your device. Download and you are all set!

 

DOWNLOAD THE APP NOW »

The digital badge is our new badging system. It contains the same information as a printed badge, like your name, company information and other credentials.

Yes, in order to retrieve your digital badge, you will need to login to your previous account or create a new account using your confirmation number and last name. You can find your confirmation number in an email sent approx 2 weeks prior to the show.

Please contact Customer Service and one of our show experts will be glad to assist you. Email [email protected] or call: US +1 (877) 554-4834, International +1 (218) 740-6873.

The digital badge is located under the tab ‘Badge’ on the main home screen of the app.

If the badge on your app has incorrect information (name, company, etc), please visit our Onsite Registration location in the Crystal Palace.

No worries; present your confirmation number at any registration location and we will be able to assist.

There is a dedicated App Success Team located throughout the Jacob Javits Center.  In addition, for App-related technical questions, please contact the tech support team through the Tech Help menu located in the top right corner menu of the App.

Complimentary Wi-Fi will be available to you throughout the Jacob Javits Center.
Please visit your nearest Customer Service desk or App Success Team member for assistance.

Mobile device charging stations will be available to you throughout the Jacob Javits Center.

The wristband is a seamless process of, “Tap and Go”. Not only does your wristband carry your company information but grants you physical access to The COTERIE Marketplace floor including events, daily happenings and happy hours.

There are several attendee registration locations within the Jacob Javits Center.
Visit our Onsite Registration locations:

  • Pre-Registered Customers - Visit any Preregistered Wrist Band Pick Up location on the Main Concourse or Crystal Palace lobby area
  • Onsite Registration Customers - Please visit main onsite registration desk located in Crystal Palace

Assistance is available to you at any of our registration locations on-site. We also have helpful App Success team members to assist with any questions or concerns. Here are some tips of how to put on the wristband to ensure you have a comfortable experience.

  • Find a friend! You only get one shot at this, so we recommend an extra hand to help.
  • Use the one finger rule. The wristband should be snug enough that no more than one finger can fit between the band and your wrist. The band can be on either your left or right wrist, whichever feels more comfortable.
  • Slide the closure towards your wrist to tighten. Hold the loose ends when sliding. The closure slides one-way and cannot be loosened.
  • Please do NOT cut the loose ends.

Yes, we are asking for all COTERIE, FAME, SOLE COMMERCE, MODA and CHILDREN'S CLUB attendees to wear their wristband, at all times. The wristband allows access on and off the show floor with a “Tap and Go” entrance.

Unfortunately, no. The wristband must be worn on your wrist each day.

Unfortunately, no. Each wristband is linked to your unique digital badge.

Please visit our onsite registration located on the Crystal Palace.

The wristband is seamless process of, “Tap & Go”. Not only does your wristband carry you company information but it always you to quickly move from show to show between each hall.

Yes, everyone is required to wear and have a wristband to walk the show floor.

Please visit our onsite registration located in the Crystal Palace.

No, after you have registered and received your wristband, that wristband will allow you access for all show days.

If you still can’t find what you are looking for, contact a member of our Retail Relations Team. 

U.S. Phone

+1 (310) 857-7316