Attendee FAQs for The COTERIE Live Event in New York

Here are answers to some of the most frequently asked questions about the show.
Browse the topics below to find what you are looking for.  

General Registration Questions

What is required to register to attend?

In order to attend The COTERIE Marketplace, all attendees must be qualified to determine the nature of the company's business and relationship to the fashion industry. All credentials are reviewed, and admittance to the show is subject to the approval of Show Management. Valid credentials may include: an active e-commerce website; Tax Registration showing your business is a valid retailer, wholesaler, distributor or importer/exporter; Recent invoices for the purchase of finished products.

When is the last day to register online?

Online registration is open throughout the duration of the show, if you are pre-qualified.

Can I register on-site?

On-site registration is available on all show days. Please be aware that wait times may be longer than for those who pre-registered for their badges. If registering on-site, please be prepared to present credentials at time of registration.

What is the cost to attend the show?

For verified retailers, registration is free to attend all shows at the Jacob Javits Center. For non-retailing business categories, a fee of $1,500 - $2,500 may apply. Please contact our Customer Service Team for details, to register and to complete payment.

Which shows/events does my badge grant me access to?

Your badge will grant you access to all shows at the Jacob Javits Center. Shows in this marketplace that you will be able to access and shop include: COTERIE, FAME, SOLE COMMERCE and MODA.

I paid for my registration and need a receipt. Who should I contact?

Please contact Customer Service and one of our show experts will be glad to assist you. Email Customer Service at [email protected] or call: US +1 (877) 554-4834, International +1 (218) 740-6873.

Does it cost to attend the on-site seminars and show events?

No, all on-site seminars, education sessions and events are free to attend with your official attendee digital badge.

What is the age limit to attend?

Children under the age of 18 are permitted on the show floor during show hours only. A child authorization form must be completed at registration to receive a badge.

Are students allowed to attend?

Instructors and their students are welcome. At least one faculty member for every 10 students is required. Please contact Customer Service at [email protected] or call +1 (877) 554-4834 to register your student group and to be added to our email list for the show.

Can I bring a guest?

One guest is allowed per retail company.

Can I register my team with the same email address?

No, a unique email address is required for each registrant.

I’m registered but am unable to attend. Can I transfer my registration to someone else?

No, each person needs to register and be credentialed separately for the event.

Where should I stay? What hotels are available?

Search and reserve hotel rooms close to the Jacob Javits Center, powered by HotelMap. 

Hotel Information coming soon.

What are the food options on-site?

COTERIE provides breakfast and lunch to verified retailers in its cafè during designated hours on show days.* Vegetarian, gluten-free and Kosher options available. A variety of other food and beverage options are available on-site for purchase. *Until supplies last.

What is the best way to get to the show? Is there a shuttle service?

COTERIE provides complimentary shuttles to get you to and from the show servicing all the main transportation stations in Manhattan. Please refer to the Travel Page for details on other transportation options. 

Where can I park, and what are the rates?

There are a variety of parking lots and garages surrounding the Jacob Javits Center. Please refer to the Travel Page for details on parking close to the Jacob Javits Center and for discounts and deals.

How can I rent a wheelchair?

For more information regarding renting a mobility vehicle scooter, please click here. 

Are strollers allowed on the floor?

Yes, during show hours only.

Can I bring my pet to the show?

No pets are allowed except documented service animals.

Can I take photos or video at the show?

Only event staff and authorized media may take stills or video.

I have a question that hasn’t been answered. Who can I ask?

Please contact Customer Service and one of our show experts will be glad to assist you. Email [email protected] or call: US +1 (877) 554-4834, International +1 (218) 740-6873.

 

Mobile App & Digital Badge Questions

How do I download the mobile app?

On your smart phone, go to the Apple store (iPhone users) or Google Play (Android users).  Search COTERIE SHOW in the app store or access the following link from your device.  

DOWNLOAD THE APP NOW »

Where do I find my digital badge?

Your digital badge is located within this app, on the home page under resources. Please sign in with your email address and last name – make sure your email address and last name match what you used for your attendee registration.

What is the purpose of the digital badge?

In an effort to be more sustainable we have adopted a digital badge. It contains the same information as a printed badge, like your name, company information, and ID. Your badge can be found within the badge section of the mobile app so you can share your contact information with colleagues. This will also be used for those that have special floor access (VIP, etc.).

Do I need to log into the mobile app to access the digital badge?

Yes. In order to retrieve your digital badge, you must be registered for the event and you will need to login using your email address and last name. 

I am unable to log in. Who should I contact?

Have you completed your attendee registration? If so, check your inbox for your attendee registration confirmation email and review the contact details you provided. If you cannot find your confirmation email, please contact Customer Service and one of our show experts will be glad to assist you. Email [email protected] or call: US +1 (877) 554-4834, International +1 (218) 740-6873.

What if my Mobile App reads the wrong information?

If the badge on your app has incorrect information (name, company, etc), please contact Customer Service: Email [email protected] or call US +1 (877) 554-4834, International +1 (218) 740-6873. You can also visit our onsite registration.

What if I don't have a smart phone to download the mobile app?

No worries; present your confirmation number at any registration location and we will be able to assist.

Where do I find mobile app support onsite?

There is a dedicated App Success Team located throughout the Jacob Javits Center.  In addition, for App-related technical questions, please contact the tech support team through the Tech Help menu located in the top right corner menu of the App.

How do I access the WiFi?

Complimentary Wi-Fi will be available to you throughout the Jacob Javits Center.  Please visit your nearest Customer Service desk or App Success Team member for assistance.

What if my phone runs out of battery power?

Mobile device charging stations will be available to you throughout the Jacob Javits Center. 

If you still can’t find what you are looking for, contact a member of our Customer Team.
8:00 a.m. - 5:00 p.m. CST 

U.S. Phone
+1 (877) 554-4834

 International Phone
+1 (218) 740-6873